Certificate of Warranty
Congratulations on your new Custom Sleep Technology (CST) Mattress, the ultimate sleeping system. Our goal is to provide the highest product quality and durability, assuring you of the most comfortable and healthful night’s sleep.
Our mattresses is guaranteed to the original purchaser, against defects in materials and workmanship based on the following schedule:
Bronze 6” Mattress: 5 Years. Includes 1 Free Comfort Satisfaction Upgrade.
Silver 9” Mattress: 5 Years. Includes 2 Free Comfort Satisfaction Upgrades.
Gold 9” Mattress: 7 Years. Includes 2 Free Comfort Satisfaction Upgrades.
Platinum 9” Mattress: 10 Years. Includes 3 Free Comfort Satisfaction Upgrades.
Diamond 12” Mattress: 10 Years. Includes 3 Free Comfort Satisfaction Upgrades.
Comfort Satisfaction Upgrades require that the client provide Custom Sleep Technology with additional information concerning their sleep experience so that Custom Sleep Technology and make a determination as to the appropriate modification for that client.
The warranty covers 100% of the purchase price against defects in workmanship and materials for the schedule outlined above.Your mattress will be replaced or repaired, at our option, should it be found defective because of faulty workmanship or structural defects other than specific limitations contained herein. The warranty is effective whether the mattress is purchased separately or with a matching foundation, so long as the mattress is properly supported with a solid surface.
1. Warranty is void if the mattress and/or foundation has been burned, damaged, or otherwise abused.
2. Proof of original purchase must be verified with the sales receipt.
3. In the event that the mattress is a complete failure, a total refund will be given. Custom Sleep Technology has the option of returning the mattress or donating it to a local charity.